Accessibility

This accessibility statement applies to waste.slough.gov.uk.

This website is run by Slough Borough Council using Bartec Municipal Technologies Ltd. We want as many people as possible to be able to use this website. For example, that means you should be able to:

change colours, contrast levels and fonts
zoom in up to 300% without the text spilling off the screen
navigate most of the website using a keyboard or speech recognition software
listen to most of the website using a screen reader (including the most recent versions of JAWS NVDA and VoiceOver).

We've also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of the website are not fully accessible:

some buttons cannot be activated using the space bar, although all can be activated with the Enter key
hidden elements can interrupt keyboard navigation flow and cause testing tools to falsely flag issues
error messages during payment processes are not clear enough
calendar day-of-week headers lack proper semantic markup
month selection capabilities in the calendar are unintuitive
tab order navigation in the footer area is not logical
some visual focus indicators are inconsistent across the site
form submit buttons are missing on some pages
button hover and focus states are inconsistent
visual indicators for mandatory form fields are not present
text contrast issues exist in some areas
using search will refresh the page requiring the user to navigate down to the relevant section
all form fields are mandatory unless specified otherwise with "*Optional"
there is no progress indicator for multiple-step forms
at 300% zoom, some of the text on the website is cut off
text is cut off in the 'address' dropdown menu and there is currently no hover text to show full address
there is currently no way to remove a user's profile image besides replacing it with a blank one
testing tools flag disabled features as missing form controls
field labels are missing for form controls within the calendar component
radio buttons and checkboxes in the calendar lack proper grouping
users will need to tab to the end of the calendar to highlight the close button for calendar popups.

Collection calendar accessibility

To focus the collection calendar use the alt+c keyboard shortcut. You can then navigate the calendar using the arrow and tab keys and use the Enter button to select. Find more calendar navigation instructions on our Help page.

What we're doing to improve accessibility

Bartec are continuously working to improve the accessibility of our website through:

regular accessibility audits and testing
converting page titles to sentence-case for improved screen reader pronunciation
user feedback incorporation
staff training on accessible design principles
ongoing updates to meet current accessibility standards.

Compliance status

The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below:

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Keyboard navigation issues

All buttons can be activated with the Enter Key but some of them cannot be activated using the space bar. This fails WCAG 2.2 success criterion 2.1.1 (Keyboard). Our supplier, Bartec, hopes to fix this by September 2026.
Tab order navigation in the footer area and the photo upload area is not logical. This fails WCAG 2.2 success criterion 2.4.3 (Focus Order). Our supplier, Bartec, hopes to fix this by February 2026.
Hidden elements can interrupt keyboard navigation flow. This fails WCAG 2.2 success criterion 2.4.3 (Focus Order). Our supplier, Bartec, hopes to fix this by September 2026.
Visual focus indicators are inconsistent across the site, making it unclear which element has keyboard focus. This fails WCAG 2.2 success criterion 2.4.7 (Focus Visible). Our supplier, Bartec, hopes to fix this by February 2026.
Month selection capabilities in the calendar are limited and unintuitive for keyboard users. This fails WCAG 2.2 success criterion 2.1.1 (Keyboard). This is a third-party component (Syncfusion) limitation that our supplier, Bartec, plan to address by December 2026.
Users will need to tab to the end of the calendar to highlight the close button for calendar popups. This fails WCAG 2.2 success criterion 2.1.1 (Keyboard). This is a third-party component (Syncfusion) limitation that our supplier, Bartec, hopes will be fixed by the third party provider by December 2026.
Using the search button on the My Premises page will refresh the page requiring the user to navigate down to the relevant section again. This fails WCAG 2.1 Success Criterion 3.2.2 (On Input) 2.4.7 (Focus Visible) and 2.1.1 (Keyboard). Our supplier, Bartec, hopes to fix this by September 2026.

User interface and error handling

Error messages during payment processes are not clear enough. This fails WCAG 2.2 success criterion 3.3.1 (Error Identification). Our supplier, Bartec, hopes to fix this by September 2026.
Form submit buttons are missing on some pages. This fails WCAG 2.2 success criterion 3.2.2 (On Input). Our supplier, Bartec, hopes to fix this by September 2026.
Visual indicators for mandatory form fields are not present, though they are properly marked with aria-required="true" in the HTML. This fails WCAG 2.2 success criterion 1.3.1 (Info and Relationships) and 3.3.2 (Labels or Instructions). Our supplier, Bartec, hopes to fix this by September 2026.
Button hover, focus and select states are inconsistent across different buttons and pages. This fails WCAG 2.2 success criterion 2.4.7 (Focus Visible). Our supplier, Bartec, hopes to fix this by February 2026.
Testing tools are flagging up missing form controls however this relates to disabled features and so doesn't affect accessibility. This fails WCAG Success Criterion 4.1.2 (Name, Role, Value). Our supplier, Bartec, hopes to fix this by September 2026.
All form fields are mandatory unless specified otherwise with "*Optional". This fails WCAG 2.1 Success Criterion 3.3.2 (Labels or Instructions). Our supplier, Bartec, hopes to fix this by September 2026.
There is no progress indicator for multiple-step forms. This fails WCAG Success Criterion 2.4.8 (Location). Our supplier, Bartec, hopes to fix this by February 2027.
At 300% zoom, some of the text on the website is cut off. This fails WCAG Success Criterion 1.4.10 (Reflow). Our supplier, Bartec, hopes to fix this by September 2026.
Text is cut off in the 'address' dropdown menu and there is currently no hover text to show full address. This fails WCAG Success Criterion 4.1.2 (Name, Role, Value) and 1.4.13 (Content on Hover or Focus). Our supplier, Bartec, hopes to fix this by September 2026.
There is currently no way to remove a user's profile image besides replacing it with a blank one. This fails WCAG Success Criterion 3.3.2 (Labels or Instructions) and 3.3.4 Error Prevention (Legal, Financial, Data). Our supplier, Bartec, hopes to fix this by September 2026.

Calendar functionality

Calendar day-of-week headers lack proper semantic markup. This fails WCAG 2.2 success criterion 1.3.1 (Info and Relationships). Our supplier, Bartec, hopes to fix this by February 2027.
Field labels are missing for form controls within the calendar component, affecting screen reader users. This fails WCAG 2.2 success criterion 1.3.1 (Info and Relationships). This relates to hidden Syncfusion dialog elements and our supplier, Bartec, hopes this will be fixed by the third party provider by February 2027.
Radio buttons and checkboxes within the calendar component lack proper fieldset grouping. This fails WCAG 2.2 success criterion 1.3.1 (Info and Relationships). This relates to hidden Syncfusion dialog elements that our supplier, Bartec, hopes will be fixed by the third party provider by February 2027.

Visual design and contrast

There are text contrast issues within the site. This fails WCAG 2.2 success criterion 1.4.3 (Contrast Minimum). Our supplier, Bartec, hopes to fix this by February 2026.

Feedback and contact information

If you find any problems not listed on this page or think we're not meeting accessibility requirements, contact: webmanager@slough.gov.uk.

When reporting an issue, please include:

the web address (URL) of the page
a description of the problem you encountered
the assistive technology you were using (if applicable).

We'll consider your request and get back to you in 5 working days.

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

email enquiries@slough.gov.uk or
call 01753 475111 and choose option 4.

We’ll consider your request and get back to you in 5 days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

Slough Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Preparation of this accessibility statement

This statement was prepared on 04/08/2025. It was last reviewed on 06/08/2025.

This website was last tested on 25/07/2025 against the WCAG 2.2 AA standard.

The test was carried out by Bartec Municipal Technologies Ltd. The most viewed pages were tested using testing tools by our website team.

Slough Borough Council carried out a basic check of the site during June and July 2025. As well as manual checks, we used the following free tools: